Our approach to returns is centered on individual considerations to ensure the contentment of our clients, tailored to their preferences.
Given the perishable nature of coffee, we are regrettably unable to accommodate returns. However, we are committed to addressing any concerns that may arise in a prompt and satisfactory manner. Nevertheless, there are certain stipulations to be aware of:
- We accept returns for unopened and unused coffee products within 15 days of the delivery date.
- As a result of health and safety protocols, opened or used coffee products cannot be returned.
- To initiate a return, kindly notify us within the stipulated eligible timeframe.
- Provide essential order details, rationale for the return, and pertinent information.
- Our team will diligently guide you through the return process, ensuring you receive comprehensive instructions.
- Customers are responsible for the expenses associated with return shipping, unless the return is attributed to our oversight or involves a defective product.
- For secure and punctual delivery, we advise utilizing a trackable shipping method for your returns.
- Once the returned items are received and inspected, we will proceed with processing your refund.
- Refunds will be channeled through the original payment method employed for the purchase.
- Please allow for a reasonable processing duration for the refund to be reflected in your account.
- Presently, direct product exchanges are not a service we provide.
- If you wish to proceed with an exchange, we kindly ask that you follow the outlined return process and proceed to place a new order for the desired item.
- Regrettably, we are unable to accept returns for perishable items, such as opened coffee packages, owing to considerations of quality and safety.
- Should you receive an incorrect or damaged item, please reach out to us immediately for swift assistance.
If any issues arise with your order, we encourage you to promptly contact us within two days of receiving it. You can reach out to us via support[at]panamagoods.com or utilize our Contact Us page. Rest assured, we are committed to resolving any concerns and ensuring your satisfaction to the fullest extent possible.