1. Where do you ship from?
Our store is based in Panama, so items are shipped directly from Panama, ensuring the warranty of freshness.
(Wherever you are, we’ll make sure your favorite Panamanian products reach you!)
2. What shipping carrier do you use?
We exclusively use DHL for all our shipments. DHL provides reliable and efficient delivery services to ensure your order reaches you promptly and securely.
3. How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected at checkout. However, DHL typically delivers international orders within 5-7 business days after dispatch.
4. Do you provide order tracking?
Yes, we provide order tracking for all shipments. Once your order is dispatched, you will receive a tracking number/Waybill via email. You can use this tracking number to monitor the progress of your shipment through the DHL website.
5. What payment methods do you accept?
We process payments securely through PayPal. PayPal allows you to make payments using a variety of methods, including credit/debit cards and bank transfers, ensuring a convenient and secure transaction process for our customers.
6. Is it safe to shop on PanamaGoods.com?
Absolutely! We prioritize the security of our customers’ personal information and payment details. Our website employs the latest encryption technologies to ensure that your data remains safe and confidential throughout the shopping experience.
7. What if I have a problem with my order?
We strive to provide the best possible customer service experience. If you encounter any issues with your order, please don’t hesitate to contact our dedicated customer support team at [email protected] or utilize our Contact Us page. We’ll be happy to assist you and resolve any concerns promptly.
8. What is your return policy?
Our approach to returns is centered on individual considerations to ensure the contentment of our clients, tailored to their preferences. Given the perishable nature of coffee, we are regrettably unable to accommodate returns. However, we are committed to addressing any concerns that may arise in a prompt and satisfactory manner. Please refer to our detailed Return Policies for eligibility criteria, return procedure, return shipping, refunds, exchanges, and exceptions.
9. How do I initiate a return?
To initiate a return, kindly notify us within the stipulated eligible timeframe. Provide essential order details, rationale for the return, and pertinent information. Our team will diligently guide you through the return process, ensuring you receive comprehensive instructions.
10. What if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please reach out to us immediately for swift assistance. We encourage you to contact us within two days of receiving your order via support[at]panamagoods.com or through our Contact Us page. Rest assured, we are committed to resolving any concerns and ensuring your satisfaction to the fullest extent possible.
11. What about import taxes?
Panama has a Free Trade Agreement (FTA) with the US, which means it’s unlikely that customs will charge import taxes. However, customs regulations may vary depending on your country, and there could still be additional fees depending on certain circumstances. We advise customers to familiarize themselves with their country’s customs policies to avoid any unexpected charges.