1. Where do you ship from?
Our store is based in Panama, so items are shipped directly from Panama, ensuring the warranty of freshness.

(Wherever you are, we’ll make sure your favorite Panamanian products reach you!)

2. What shipping carrier do you use?
We primarily ship with DHL to ensure fast, secure, and reliable delivery for all our orders. However, by customer request, we now also offer a more affordable shipping option through the Panamanian parcel service for select destinations. This service is dependable, though it may take longer for your order to arrive.

3. How long does shipping take?
Shipping times can vary depending on your location and the method you choose at checkout. DHL usually delivers international orders within 5–7 business days after dispatch. If you opt for the Panamanian parcel service, delivery will take longer, but it’s a more budget-friendly option for some destinations.

4. Do you provide order tracking?
Yes, we provide order tracking for all shipments. Once your order is dispatched, you will receive a tracking number/Waybill via email. You can use this tracking number to monitor the progress of your shipment through the DHL website.

5. What payment methods do you accept?
We process payments securely through PayPal. PayPal allows you to make payments using a variety of methods, including credit/debit cards and bank transfers, ensuring a convenient and secure transaction process for our customers.

6. Is it safe to shop on PanamaGoods.com?
Absolutely! We prioritize the security of our customers’ personal information and payment details. Our website employs the latest encryption technologies to ensure that your data remains safe and confidential throughout the shopping experience.

7. What if I have a problem with my order?
We strive to provide the best possible customer service experience. If you encounter any issues with your order, please don’t hesitate to contact our dedicated customer support team at [email protected] or utilize our Contact Us page. We’ll be happy to assist you and resolve any concerns promptly.

8. What is your return policy?
Our approach to returns is centered on individual considerations to ensure the contentment of our clients, tailored to their preferences. Given the perishable nature of coffee, we are regrettably unable to accommodate returns. However, we are committed to addressing any concerns that may arise in a prompt and satisfactory manner. Please refer to our detailed Return Policies for eligibility criteria, return procedure, return shipping, refunds, exchanges, and exceptions.

9. How do I initiate a return?
To initiate a return, kindly notify us within the stipulated eligible timeframe. Provide essential order details, rationale for the return, and pertinent information. Our team will diligently guide you through the return process, ensuring you receive comprehensive instructions.

10. What if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please reach out to us immediately for swift assistance. We encourage you to contact us within two days of receiving your order via support[at]panamagoods.com or through our Contact Us page. Rest assured, we are committed to resolving any concerns and ensuring your satisfaction to the fullest extent possible.

11. What about import taxes?
Panama has a Free Trade Agreement (FTA) with the United States, which generally means shipments to the US are unlikely to incur import taxes. However, customs regulations vary depending on the destination country, and additional fees or taxes may apply based on local policies and circumstances.

In any case; DHL handles the customs clearance process, including any import taxes or duties that may arise. If applicable, DHL will notify you of any charges that need to be settled before delivery.

To avoid unexpected fees, we recommend familiarizing yourself with your country’s customs regulations and policies. This can help ensure a smoother delivery experience.

Important Notice – U.S. Import Regulations

Due to recent changes in U.S. customs regulations, all international shipments valued over USD 800 now require a formal customs entry process. This may result in additional import duties or taxes based on the U.S. Harmonized Tariff Schedule (HTS), including tariffs applied under the International Emergency Economic Powers Act (IEEPA).

While it's very rare for our customers to place orders exceeding this value, we believe in responsibly keeping you informed. If your order does exceed this threshold, the shipping provider may contact you regarding any applicable charges.

Thanks for your trust and continued support!